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Exchange & Returns
- Exchange Policy is applicable only under the circumstance that a defective item has been sent out.
- Defects include holes, missing buttons, faulty stitching or wrong size/item being shipped.
- No exchanges will be done under the circumstances of the wrong size being purchased or preference for another colour on hindsight.
- In the event that the item originally purchased has sold out, a credit note will be given.
- Store credit will be given for the defective item sent back to us. No refunds will be done. There is no expiry on the credit.
- All exchange cases must be conveyed to Que Sera within 7 days from the day of parcel mailed on our end. Thus, please check all items upon receiving them.
- All items to be returned must reach us within 7 days from the day that Que Sera agrees to the exchange. Please note that after 7 days we do not entertain any form of exchange. Indicate your name, return address and order number on the return mail. The item remains your responsibility until it reaches our office, hence we recommend you return via registered mail. Customers will bear the return shipping cost
- Items must not have been washed/worn and must be in brand new condition with tags attached.
- Que Sera makes the best effort to display, as accurately as possible, the colours of our products featured on our Web site.
- However,as there may be inevitable discrepancies arising from individual computer screen resolutions, we cannot guarantee that your monitor’s display of colours will be exactly the same as the colours of our products.
- Colours of products may also vary under different types of light eg. strong studio lighting, natural sunlight, white light, halogen light etc. Any discrepancy in colours is not considered as a defect.
- Measurements There may be 0.5-1 inch difference in our given measurement – this may be due to stretchiness of material / method of measurement / slight variation during mass production and is strictly not considered as a defect.
- We encourage all items to be handwashed with mild detergent. We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washing or soaked, and if this happens, Que Sera will not be responsible and no return request due to this reason will be entertained.
- For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.