What are my shipping options? Do you ship internationally?

You can select your preferred shipping method during checkout. For international customers, do email us when you have completed check out. Shipping rates will be advised accordingly from the post office. We accept PayPal payment.
Fully paid orders will be shipped within 2 working days (Mondays to Fridays, excluding public holidays).

Normal Mail

Enjoy free normal shipping within Singapore on all orders.
Allow for 3-10 working days for normal mails to reach you.
Normal mails are non-insured and their status cannot be tracked. Customers will bear the risk of lost mail. Que Sera shall not be responsible for any lost normal mail.

Registered Mail

A charge of S$2.50 will be added to your final bill for every package. Enjoy free registered mail when you spend above S$60 in a single order. You are strongly encouraged to opt for registered mail so you can track the status of your packages.

Allow for 1-3 working days for registered mail to reach you. You can track the status of your registered mail here with the Registered Article (RA) tracking number provided.Registered mails will be delivered directly to your doorsteps. In the event of an unsuccessful delivery, you can reschedule the delivery by calling SingPost at 1605.

Enjoy free upgrade of your registered mail to courier service when your orders exceed $200 or more. Orders will be shipped using Ta-Q-Bin, with same or next day delivery right to your doorsteps. You can track the status of your courier package online using the tracking number provided.

Malaysia Customers

Orders will be sent via SingPost’s registered overseas airmail. A flat rate of S$2.00 will be charged per item. An additional handling fee of S$2.20 per order will also be charged. Customs/import taxes will be borne by the customer.
Allow for 5-10 working days for the package to reach you.You can track the status of your mail within Malaysia here with the tracking number provided. You can track the status of your mail here with the tracking number provided.

International Customers

Orders for single items will be shipped via registered mail. For orders of more than one item, shipping charges based on SingPost’s Air Parcel service will apply. Shipping charges will be calculated based on the total weight of your order during checkout. The average weight of a dress and a bottom/top is 400g and 300g respectively.Generally, the larger the order, the lower the per unit cost of shipping. Customs/import taxes in the destination country will be borne by the customer.

Allow for 10-20 working days for the package to reach you